Inside Sales and Customer Service Rep.

Location: Bilbao
Subsidiary: Roehlig España S.L.    
Country: Spain
Start: ASAP

 

Responsibilities

  • Assists the Sales Function in new business approach and development. Maintains and generates new business with existing customers and ensures a great customer experience.
     

  • Assist Sales Function to market and sell products and services:
    • Qualify potential customers using the available tools and performing direct calls
    • Generate qualified sales leads
    • Manage directly small customers in accordance with strategy segmentation
  • Manage quotation requests for new business and existing customers closing cooperating with NSM, BM & BDM:
    • Receive quotation request
    • Prepare quotation according to the expected job profit
    • Ensure client rates are updated
    • Ensure all quotations produced are followed up
  • Improve customers experience
    • Manage events and incidents, escalate exceptions
    • Communicate with selected customers on regular basis also by communicating market update
    • Conduct or participate on review meetings with the customer
    • Pro-actively help to take actions to improve customer experience
    • Smooth and easy communication with operations team and all other relevant departments in order to process carefully shipments to maximize customer satisfaction

 

Skills required

  • Good knowledge of freight forwarding operational processes, min. two years of experience
  • Good communication and interpersonal skills with the ability to find efficient solutions for the customer
  • Customer service driven attitude, good telephone manner with proficiency
  • Ability to communicate effectively in English/ (other local language), both verbally and in writing 

 

What you can expect

At Roehlig España, our team of 32 experts provides its services from 3 locations. Working at Roehlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.           

 

Our benefits

  • Flat hierarchies, flexibility

  • Hybrid remote job model

  • Private health insurance

  • A pleasant and friendly work environment. Considerable opportunities for personal development and long-term career planning will be the foundation of success.

 

We look forward to meeting you!

 

Your contact

Ximena Bogialli
Ximena.bogialli@rohlig.com
HR Coordinator Spain & Italy
Roehlig España S.L
C/ Llacuna, 56- 70, 9 – L2, Edificio A | 08005 Barcelona
Spain