Export Operator

Location: Sydney
Subsidiary: Röhlig Australia 
Country: Australia
Start: ASAP

 

We are Röhlig. Since 1852.

For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes. 

Our Sydney branch is currently looking for an experienced Export Operator to join the team.

Responsibilities

  • Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency
  • Ensure if Cargo is hazardous that systems and documents are completed correctly and all stakeholders are advised of the hazardous nature
  • Send booking confirmation to shipper / supplier where required
  • Ensure all required documents are received from supplier and where required scanned into system 
  • Expedite Export customs clearance and security formalities (where required) in line with local legislative requirements
  • Confirm shipped on board/uplift and initiate track/trace of cargo and reporting to stakeholders of any missing/delayed cargo 
  • Liaise and update relevant stakeholders (agents, carriers, overseas agents, colleagues) regarding any delays or issues
  • Solve problems as quickly and efficiently as possible and report any discrepancies and customer complaints with a view to preventing recurrence
  • Handle claims and cargo discrepancies per prescribed procedures
  • Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames
  • Send pre alert to overseas office / Agent in line with Global Business Objective (within 5 days of sailing)
  • Ensure daily work system usage is optimised in order to increase the productivity and efficiency 
  • Adhere to the minimum quality management standard to which the company is committed and ensure all work carried out is compliant with pertinent regulatory/compliance requirements.

Requirements

  • Export air and sea freight operations experience within freight forwarding
  • Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing  
  • Customer service driven attitude with the ability to find efficient solutions for the customer 
  • Excellent attention to detail, interpersonal, organisational, planning and time management skills
  • A can do attitude with passion, dedication and commitment to providing customer service excellence 

What you can expect

An autonomous and supportive environment with flexible arrangements available for a mix of office and home working. In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, paid birthday leave, discretionary bonus scheme, considerable opportunities for personal development and long-term career planning provide the basis for your success.

We look forward to meeting you!

 

Your contact

Tam Chung
HR Manager

anz.hr@rohlig.com

Röhlig Australia
Moorebank Business Park, Unit 1, 2 Secombe Place, Moorebank, NSW, 2170