Quality Management
As a global logistics service provider, we combine standardised offers with specialised local services. Our structure as a family-owned company allows us a high degree of agility and flexibility in order to always offer our customers top solutions, even at short notice. For us, quality management means subjecting all business areas to a continuous improvement process. Our management system for quality is the basis for ensuring that this endeavour continues.
Quality Management based on ISO 9001:2015
The Röhlig Management System fulfills the requirements of the ISO 9001 Standard, which provides a framework for ensuring a holistic approach to quality with the close alignment of business activities to ensure strong customer focus and compliance to legal and other requirements.
Our group multisite-site ISO certificate ensures our Management System regularly undergoes external audits within the scope of our certificate which is to "provide worldwide intercontinental freight forwarding, logistics and associated services".
Quality Policy
We are a global service provider for Air Freight, Sea Freight, Rail, Project and associated logistics services.
Our strength lies in the agility of a family-owned business, experienced network around the world, providing a range of standardised products and specialised local services combined with high flexibility.
Our Vision is: “to be a top solutions provider combining logistic products beyond classic freight forwarding.”
At Röhlig, “Quality” is our commitment to excellence that extends throughout all areas of our business, ensuring our staff and partners are involved in contributing towards the continuous enhancement of Quality and prioritising excellence which we have defined as:
Service excellence based on a strong customer focus to deliver a positive customer experience, whilst combining high quality through process efficiency and measurable data quality.
Product excellence integrates customer requirements with strategic planning and solid governance, ensuring that we deliver the best possible solutions. Our holistic approach drives process management to ensure the integrity of our performance while handling market demands for innovative and sustainable products.
Organisational excellence relies on highly experienced and qualified global teams, strong partners with local market knowledge and expertise, enabling best practices and a working environment that drives the spirit of entrepreneurship, talent development and open communication.
Digital excellence is our strategic focus on developing technological innovations and advancements in digital services, with high-level process efficiency through automation and controls.
Our Management System is a long-term commitment and a strategic tool assisting us in maintaining Röhlig’s continued Quality excellence